1. How long does it take to receive my urn?

• Plain Urns are usually shipped the next business day.
• Plain Urns with a brass plate are usually shipped in about a week.

2. How do I open the urn?
The bottom is removed by taking out 4 screws. There is a ziplock bag included for the cremains.

Human Urn Bottom

3. What are my costs?
For pet urns, the cost of the urn (small, medium, or large) plus UPS shipping to your zip code, and any options you choose.

Our secure shopping cart will figure all charges and shipping costs and give you a total. Please call us at (434) 299-6102 with any questions. 

4. Can I add a brass plate in addition?
Yes.

5. What size urn should I order?
For cats & small dogs up to 20 lbs, our small pet urn will usually suffice. For pets 20-50 lbs, select our medium pet urn. For pets over 50 lbs, select our large pet urn.

Human urns will accommodate the cremains of almost all adults.

6. Will a temporary urn fit inside our urns?
We are often asked if the inexpensive black plastic box or cardboard box ( provided by funeral homes and crematories to families that have not purchased an urn for the cremains of their loved one) will fit into our human urns.

The INSIDE dimensions of our human urns are 5 3/4" X 5 3/4" x 8 1/4", so in most cases the temporary box will not fit, but the cremains WILL fit.The solution is simple, however. Just take our urn to the funeral home or crematory and ask them to transfer the cremains ( which are already in a heavy plastic bag) to our urn, and discard the temporary box. You can also do the transfer yourself if you wish.

Please note it is not feasible for us to construct one custom urn to accommodate the temporary box.